Travel Alerts

On May 7, 2025, all U.S. travelers (18 years and older) must be REAL ID compliant to board domestic flights and access certain federal facilities, including airports. Travelers must ensure REAL ID readiness before TSA screening for air travel within the United States.

For more information, please visit www.dhs.gov/real-id

Effective February 27, 2025, Travel Agencies may use the following waiver code to process refunds for all Silver (3M) flights to and from Orlando (MCO):

Waiver Code: 3MCXLDFLT
Placement: Tour Code Box

Please ensure this waiver is applied correctly when processing refunds.

The Virgin Islands Port Authority advises travelers to arrive at least three hours before their scheduled departure time at Henry E. Rohlsen Airport (STX) and Cyril E. King Airport (STT). There has been an increase in the number of air travelers, leading to delays in the screening process, particularly in St. Croix. The Port Authority also reminds the public that weekends and holidays tend to be the busiest times at the airports.

 

We are anticipating severe winter weather in our Florida network. We will waive change fees and fare differences for customers traveling Tuesday, January 21, 2025 through Friday, January 24, 2025 to/from the following cities:

 

Pensacola, FL (PNS)

Tallahassee, FL (TLH)

 

To use this fee waiver, customers may contact [email protected] or call our Help Center at 801-401-9100. Original travel must have been booked on or before Monday, January 20, 2025. Customers may rebook their flights for travel through Sunday, January 26, 2025.

 

Waiver Code: 3MWXWINTER25

Place for Waiver: Tour Code Box

 

 

Effective January 1st, 2025, all travelers heading to or from Tortola (EIS) are required to complete the online Immigration and Customs Form, available 72 hours prior to arrival in the British Virgin Islands.

To ensure a smooth travel experience, please follow these steps:

1. Complete the Form: Fill out the online Immigration and Customs form at a time and place convenient for you by clicking here.
2. Save or Print: Save the completed Immigration and Customs receipts to your mobile device or print them out.
3. Present to SJU Agents:
   • If you are checking in at the ticket counter, you must present your completed receipts to the SJU agents before the boarding process. A stamp will be added to your boarding pass, advising the gate agent that you are compliant with the documentation requirements for the EIS flight.
   • If you arrive from a connecting flight, you must present your receipts to the Silver Airways Gate Agent, who will verify the new Customs requirements and add the stamp to your boarding pass.

Important:

• Passengers who do not have their completed receipts ready or are unable to fill out the form before the flight’s closing time will not be able to travel.
• These receipts must also be presented to Immigration and Customs officials upon arrival in the British Virgin Islands.

Ensure you complete and save your form ahead of time to avoid any disruptions to your travel plans.

 

 

We are suspending our operations in Anguilla (AXA) effective immediately.  Unfortunately, we have been put in this difficult position because the government of Anguilla is asking Silver to violate US law and we refused to do so. 

We regret inconveniencing our loyal customers and harming the citizens of Anguilla who rely on tourism for their livelihoods, but we have been given no other choice by the Anguillan authorities.

Our team is working diligently to assist affected passengers with rebooking and other necessary arrangements. We appreciate your understanding and patience during this time. For further assistance, please contact our Guest Relations Team at +1 801-401-9100.

 

 

Dear Valued Customers,

We want to share an important step Silver Airways has taken to ensure a sustainable future for our company. Today, we voluntarily filed for Chapter 11 protection in the United States Bankruptcy Court for the Southern District of Florida. This decision will allow us to secure additional capital and undertake a financial restructuring that will strengthen our position as a competitive airline, ultimately benefiting you—our valued customers.

We anticipate completing this process by the first quarter of 2025, emerging stronger and ready to continue serving you with the same dedication we've upheld for over 13 years.

Here’s what matters most to you:

•All tickets remain valid, and we will continue operating as usual

•You can book flights with Silver through our website or any other channel

•United and JetBlue customers, including loyalty program members, will experience no disruptions to their bookings or services

•Tickets purchased through any other airline or agency will be honored

Our team remains committed to delivering the safe, comfortable, and reliable travel experience you deserve—whether you’re flying for business, reuniting with loved ones, or taking a well-earned beach getaway.

We deeply appreciate your trust and loyalty to Silver Airways. Thank you for choosing us to meet your travel needs. We look forward to welcoming you aboard in the new year.

-The Team Members of Silver Airways

 

 

Due to operational adjustments, all Seaborne Airlines flights through Tuesday, December 10, will be operated by Silver Airways via the ATR-42 aircraft at St. Croix (STX) and St. Thomas (STT) airports.

 

If you are currently booked on a Seaborne Airlines seaplane flight during this period, please be advised of these changes. We sincerely apologize for any inconvenience this may cause and thank you for your understanding.

 

For those looking to book, visit seaborneairlines.com. Please select 'STX' and 'STT' as your destinations for flights scheduled exclusively through December 10.

 

We appreciate your patience and understanding as we work to ensure a smooth travel experience. Should you have any questions or concerns, please contact our Guest Relations team at +1 801-401-9100.

 

Safe travels,

Seaborne Airlines and Silver Airways

 

Effective August 1, 2024, the United States Centers for Disease Control and Prevention (CDC) has introduced new requirements for the entry of all dogs into the United States and Puerto Rico. These rules apply to dogs traveling in the cabin, as checked baggage, and even to assistance dogs. More information on the new regulations can be found on the CDC website.

One of the new requirements is the completion of this official form a few days before the date of travel. In the yellow box at the top of the form, you must state whether or not the dog has been in a country or region at high risk of rabies infection in the last six months. If that is the case, additional information will be required.

After submitting the form, you will receive a receipt that you must show in printed or digital format at the Silver Airways check-in desk both on the day of your departure flight and when you arrive in the United States, along with any other required documents for your dog. 

We strongly recommend arriving at the airport at least 90 minutes prior to your originally scheduled flight time to ensure you have ample time to complete this process. 

If your dog has been in a high-risk area and you do not have a valid vaccination certificate issued in the United States, or an export health certificate approved by the USDA, entry will only be permitted through one of the six airports that have CDC animal care facilities: Atlanta, Los Angeles, Washington, New York, Miami or Philadelphia. You must also pre-book your dog's stay at these facilities.

Please note: Silver Airways will not accept any dogs flying from Santiago, Dominican Republic (STI) to San Juan, Puerto Rico (SJU) unless they are registered service dogs and meet all CDC requirements. This policy is in accordance with the new CDC regulations and is designed to ensure the safety and well-being of all passengers.

 

 

8/8/2024: Silver Airways has received an update that the fire truck at South Bimini Airport (BIM) is expected to be operational tomorrow. Therefore, flights to and from Bimini on Friday, August 9, 2024, will operate as scheduled. We encourage all BIM travelers to check back for updates on the status of their flights. Please check back for an update 3 hours prior to your originally scheduled flight time to ensure you have the latest information.

 

8/7/2024: We sincerely apologize for today's flight cancellation on Wednesday, August 7, 2024, due to the ongoing fire truck situation at South Bimini Airport (BIM). The BIM Airport Authority is working diligently to allow us to resume our flights and we will continue providing you with the latest updates as we receive them. We encourage all BIM travelers to check back for updates on the status of their flights. Please check back for an update 3 hours prior to your originally scheduled flight time to ensure you have the latest information.

 

8/6/2024: Silver Airways has received an update that the fire truck at South Bimini Airport (BIM) is expected to be operational tomorrow. Therefore, flights to and from Bimini on Wednesday, August 7, 2024, will operate as scheduled. Please check back for further updates in the event that the necessary inspections are not completed before tomorrow's flight time.

 

8/3/2024: Silver Airways has received word that the fire truck at South Bimini Airport (BIM) is not anticipated to be fixed until Tuesday, August 6, 2024. Therefore, we must unfortunately cancel all flights to and from Bimini on August 4th and 5th. Please check back for updates as we determine whether flights will operate on Wednesday, August 7th, 2024. The safety of our passengers is our top priority, and we remain committed to providing timely information as the situation evolves. We encourage all passengers to check back daily for further updates.

 

8/2/2024: Silver Airways regrets to inform our passengers that we are still in communication with South Bimini Airport (BIM) regarding the ongoing situation. Unfortunately, we have not yet received the necessary clearance to resume flights. As a result, the flights scheduled to and from Bimini on August 3rd, 2024, will also be cancelled. The safety of our passengers is our top priority, and we remain committed to providing timely information as the situation evolves. We encourage all passengers to check back daily for further updates.

 

7/30/2024: Silver Airways regrets to inform our passengers that all flights to and from South Bimini Airport (BIM) are expected to be cancelled through August 2, 2024. Unfortunately, this disruption is due to the airport's inability to repair their firefighting and rescue vehicle, which has been unserviceable since July 24, 2024. Despite repeated requests for updates and solutions, the airport has not been able to resolve this critical safety issue, leading to the necessity of cancelling flights to ensure passenger safety.

 

We understand the inconvenience this may cause and sincerely apologize for the disruption to your travel plans. Our team is working diligently to assist affected passengers with rebooking and other necessary arrangements. We appreciate your understanding and patience during this time. For further assistance, please contact our customer service team. 

 

 

The Florida Department of Transportation has announced that the main entrance to Tallahassee Airport's terminal will be temporarily closed from 7 a.m. Monday, July 8 through 5 p.m. Monday, July 15 due to roadway improvements. A detour will be available via a new access road.

We strongly advise all Silver Airways passengers traveling from TLH to arrive early to ensure a smooth journey. Please follow the on-street signage to reach the terminal and parking areas. For more information, visit www.talgov.com/airport/airport.

 

We are currently experiencing a technical glitch affecting flight information for those traveling to and from Gainesville, FL (GNV). Please be advised that the departure times shown on our 'Flight Status' page and any email notifications regarding potential delays may not be accurate.

Important Action Required: To ensure you do not miss your flight, we urge all passengers to proceed to the airport for the originally scheduled time of departure. It is crucial to follow your initial travel itinerary regardless of the updates provided online or via email until this issue is resolved.

We apologize for any inconvenience this may cause and are working diligently to correct the situation as quickly as possible. Your understanding and cooperation are greatly appreciated during this time.

The Virgin Islands Port Authority advises the public that travelers may experience processing delays at the Henry E. Rohlsen Airport (STX) due to high travel volumes post-holiday festivals on St. Croix.  Travelers are advised to arrive at least three hours before their scheduled departure time to allow adequate time for pre-clearance screenings. 

 

Silver Airways has withdrawn from Piedmont Triad International Airport (GSO) and Nashville International Airport (BNA) as of Wednesday, November 1^st. We will offer refunds for customers booked on any flight to/from GSO and BNA after Wednesday, November 1^st.

Waiver Code: 3MMKTWITHDRAWAL

Place for Waiver: Tour Code Box

 

10/25/23: All systems at Silver Airways have been successfully restored. The recent system-wide outage that had impacted our flight operations and led to delays across our network has now been resolved. We would like to express our sincerest apologies for any inconvenience this may have caused you during this time.

10/24/23: Silver Airways is currently experiencing a system-wide outage that is affecting our flight operations, resulting in delays across our network. We sincerely apologize for any inconvenience this may cause and want to assure you that we are working diligently to resolve this issue as quickly as possible. In the event that you have any further questions or require assistance, please do not hesitate to reach out to our dedicated call center at +1 (801) 401-9100. Our team will be available to assist you between 8 AM and 7 PM EST, and they will be more than happy to address any concerns or provide you with the information you may need. We appreciate your patience during this time and thank you for choosing Silver Airways for your travel needs. Your comfort and convenience are our top priorities, and we are committed to ensuring a swift resolution to this issue. Thank you for your understanding, and we look forward to serving you better once our systems are back to normal.

 

Please be advised, Silver Airways implements a baggage limitation in the San Juan network limiting passenger baggage allowance.

This will limit passenger checked baggage allowance to one (1) piece, with any additional checked pieces permitted on a standby basis according to weight and balance limitations.

Passengers are still allowed one carry-on, free of charge.

This limitation applies to all flights to/from Luis Muñoz Marín International Airport (SJU).